Refund Policy
Last updated: September 5, 2026
Language Note
This Refund Policy is provided in English for compliance purposes. In case of any inconsistency between the English version and any translated version, the English version shall prevail.
1. Overview
At ToonBliss Art Studio ("we," "our," or "us"), we want you to be satisfied with our AI image conversion service. This Refund Policy explains the circumstances under which we offer refunds for credit purchases and how to request a refund.
By purchasing credits through our Service, you acknowledge and agree to this Refund Policy. If you do not agree, please do not make any purchases.
2. General Refund Policy
Due to the digital nature of our service and the immediate availability of credits upon purchase, all sales are generally final and non-refundable. However, we consider refund requests on a case-by-case basis under the circumstances described below.
💰 7-Day Refund Window
If you are unsatisfied with our service and have not used more than 20% of your purchased credits, you may request a refund within 7 days of your purchase date. We review each request individually and reserve the right to approve or deny refunds at our discretion.
3. Eligible Refund Scenarios
3.1 Service Failure
You may be eligible for a full or partial refund if:
- Our service was completely unavailable for more than 24 hours due to a technical outage caused by us
- A purchased credit pack was never credited to your account due to a technical error on our end
- The AI conversion service fails to produce any output for your uploaded images due to a system error
3.2 Duplicate Charges
If you are accidentally charged multiple times for the same purchase, we will refund the duplicate charge(s) in full upon verification.
3.3 Unauthorized Charges
If you believe there has been an unauthorized charge on your account, please contact us immediately. We will investigate and provide a full refund if the charge is found to be unauthorized.
4. Non-Refundable Scenarios
Refunds will not be provided under the following circumstances:
- You have used more than 20% of your purchased credits
- More than 7 days have passed since the purchase date
- You change your mind about the service after using the credits
- You are unsatisfied with the artistic style or quality of the AI output (as results vary by input image and are subjective)
- The converted image does not meet your personal expectations
- You purchased the wrong credit pack or amount
- Your account was suspended or terminated due to violation of our Terms of Service
- Issues caused by factors outside our control (e.g., your internet connection, device issues, incompatible file formats)
- Free credits provided as part of promotions or sign-up bonuses
5. How to Request a Refund
To request a refund, please contact us via email with the following information:
📧 Email us at:
Subject line: "Refund Request"
Please include in your email:
- Your registered email address
- The date of purchase
- The order/transaction ID (if available)
- The amount paid
- The reason for your refund request
- Any supporting evidence (screenshots, error messages, etc.)
6. Refund Processing
6.1 Response Time
We aim to respond to all refund requests within 48 hours of receipt. However, please allow up to 7 business days for a full review and response.
6.2 Refund Method
Approved refunds will be credited back to the original payment method used for the purchase. We cannot process refunds to alternative payment methods.
6.3 Processing Time
Once a refund is approved, it may take:
- 5-10 business days for credit card refunds (depending on your bank or card issuer)
- 3-5 business days for PayPal refunds
6.4 Partial Refunds
In some cases, we may offer a partial refund based on the proportion of unused credits, minus any promotional or bonus credits.
7. Subscription Plans (If Applicable)
Currently, ToonBliss offers credit-based purchases only, not recurring subscriptions. If we introduce subscription plans in the future:
- Subscriptions are billed on a recurring basis (monthly or annually)
- You may cancel your subscription at any time from your account settings
- Cancellations take effect at the end of the current billing period
- No partial refunds are provided for unused time in a billing period
- We will send a renewal reminder email 7 days before each renewal
8. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after the posting of changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us at:
Subject: Refund Request
This Refund Policy was last updated on September 5, 2026.
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